Need a hand?
A few things come up most often - the answer to yours is probably below.
What do Destination, Gateway, Open Site, Guided, One of a Kind and Closed mean?
Our own six words for how a site works, not official labels. A Destination is one ticket, and the whole place is open to you - the castles and abbeys with a car park, a café and a full day in them. A Gateway is free in parts, paid in others - walk into the gardens or the grounds for nothing, and buy a ticket only if you want to go inside. An Open Site is free for everyone, with no ticket at all, from a wayside cross on a hillside to a great house with a café - if there is nothing to pay, it is an Open Site. Guided means a booked tour is the only way in - turn up without one and you get the outside of the door. One of a Kind is for the handful that match none of the five before it, like a monument you can only walk around or a causeway you can only cross at low tide - check the official page before you go. Closed is a real site, still on the map, where nobody is being let in at the moment - not deleted, just waiting. Every site on the map and in every list carries one.
My flags are not syncing to my other device
Sync rides on your own iCloud, so it needs iCloud switched on. On each device open Settings, tap your name, then iCloud, and check that iCloud Drive is on and Gorse is allowed to use it. Both devices need to be signed in to the same Apple Account and online. Give it a minute on a decent connection and your flags should appear.
A site's details look wrong
It happens - opening times and prices change faster than any catalogue. In the meantime, check the custodian's own page before you set out; that is always the last word on whether somewhere is open today.
How do I delete my data?
Delete the app and everything it stored on that device goes with it. To clear the synced copy as well, open Settings, tap your name, then iCloud, Manage Account Storage, choose Gorse and delete its data. There is nothing on our side to ask us to erase - we never had a copy. See our privacy page for the whole picture.